Gartner Field Service Management Magic Quadrant

Gartner has announced that once again ifs has been named in the leaders section of the 2019 magic quadrant for field service management.

Gartner field service management magic quadrant. This graphic was published by gartner inc. Gartner magic quadrant for field service management jim robinson 16 april 2019. Gartner does not endorse any vendor product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. As part of a larger research document and should be evaluated in the context of the entire document.

Gartner magic quadrant for field service management jim robinson naved rashid july 6th 2020. Gartner magic quadrant for field service management field service automation is on the rise and customer satisfaction is directly tied to efficient field service management. For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video. The report paints a picture of a maturing service landscape.

The field service landscape is rapidly changing and ifs is ready to help organizations lead that change. For the fifth time ifs has been named in the leaders section of the 2020 magic quadrant for field service management. And internationally and is used herein with permission. Gartner magic quadrant for field service management jim robinson naved rashid 6 july 2020 gartner is a registered trademark and service mark of gartner inc.

Gartner magic quadrant for field service management 6 july 2020 jim robinson naved rashid. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support. Tom paquin reminds us why service is so important and what ifs s position as leader in the 2020 gartner magic quadrant for field service management really means.

In many ways gartner s report outlines what we already knew. This graphic was published by gartner inc. As part of a larger research document and should be evaluated in the context of the entire document. The gartner document is available upon request from oracle.

Gartner does not endorse any vendor product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation.