Gartner Field Service Management Magic Quadrant 2020

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Gartner field service management magic quadrant 2020. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect clients new expectations in areas such as collaboration safety business models and ai driven decision support for parts and labor planning. For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video. Crm the global leader in crm announced that salesforce has been positioned by gartner inc. As a leader in its 2020 magic quadrants in three categories.

Crm customer engagement center field service management and sales force automation. Field service management fsm is a discrete market within the broader customer service and support software market. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support. Field service providers fsps typically dispatch technicians to remote locations to provide installation repair or maintenance services for equipment or systems.

On that note we are thrilled that gartner has positioned microsoft as a leader in its 2020 magic quadrant for field service management. The gartner 2020 magic quadrant for field service management is a highly anticipated piece of research each year both for the vendors hoping they ve achieved a prominent placement and for those in the industry who rely on the magic quadrant to help steer their technology investments for the upcoming year s. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions. Field service automation is on the rise and customer satisfaction is directly tied to efficient field service management.

Evaluations based on completeness of vision and ability to execute. As part of a larger research document and should be evaluated in the context of the entire document. San francisco august 3 2020 salesforce nyse. Gartner researched 16 vendors on standard field.

Positioned as a visionary in 2019 this new improved position as a field service leader reflects our ability to execute and completeness of vision.